Internal Communication and Employee Productivity in the Ready-Mix Concrete Industry, Kiambu County
DOI:
https://doi.org/10.47604/ijcpr.3556Keywords:
Internal Communication, Employee Productivity, Ready-Mix Concrete IndustryAbstract
Purpose: This study examined the influence of internal communication on employee productivity in the ready-mix (RMX) concrete industry in Kiambu County. The objectives were to determine the influence of internal communication strategies that are used in the selected RMX companies within Kiambu County on employee productivity, establishing the role of internal communication in batching operations, to assess employees’ perceptions of communication and its implications on their productivity and to identify the impact of internal communication challenges affecting employee productivity.
Methodology: From a target population of 134 employees, 117 participated in the study, representing a response rate of 83.7%. Respondents were drawn from Rhombus Concrete, Homes Concrete and Sidai Concrete using systematic random sampling. Data was collected through structured questionnaires with Likert-scale items administered to employees, and Key Informant Interviews conducted on the managers. Quantitative data was analyzed using descriptive and inferential statistics in SPSS, while qualitative data was examined thematically.
Findings: The findings showed that task-specific communication, particularly during batching, had the most substantial impact on employee productivity by enhancing operational accuracy and reducing errors.
Unique Contribution to Theory, Practice and Policy: The study recommended that RMX companies adopt clear task-focused communication protocols, align policies with communication needs, and institutionalize continuous improvement mechanisms to foster transparency, responsiveness, and sustainable competitiveness.
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