Domain Investigations and Critical Review of Stakeholder Engagement in AI-Enabled Digital Transformation Program through the CPMAI Lens and PMI
DOI:
https://doi.org/10.47604/ijepm.3709Keywords:
Artificial Intelligence Governance, Stakeholder Engagement, Digital Transformation, Public Sector Innovation, CPMAI Framework, Project Management Institute (PMI), Smart GovernanceAbstract
Purpose: The aim of the research is to analyse and evaluate the concept of stakeholder engagement in public sector programs powered by AI and to identify the ways of its improvement through CPMAI and PMI principles.
Methodology: The use of a qualitative multiple case study design took place, with six programs under study, along with the five semi-structured interviews with professionals. Patterns as well as best practices were identified through cross-case comparison.
Findings: The barriers to stakeholder engagement include one-way communication, marginalization of some groups of stakeholders, poor ethical disclosure, and unrestrategic use of AI. Although AI will bring higher efficiency, it does not necessarily increase participatory governance. The innovative frameworks such as the Stakeholder Engagement Intelligence Framework (SEIF) may combine the predictive, adaptive, and ethically governed engagement.
Unique Contribution to Theory, Practice and Policy: The merger of AI and CPMAI and PMI principles will enhance trust, involvement, and policy responsiveness, providing a repeatable technique for the use of digital improvements in the public sector.
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Copyright (c) 2026 Fatima Mohamed Al Mandoos, Fatima Kazim, Fatima Abdulla
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