Role of Mobile Payment Systems as an Artificial Intelligence Tool on Enhancing Banking Efficiency: An Applied Study on Iraq
DOI:
https://doi.org/10.47604/ijfa.3796Keywords:
Mobile Payment, Banking Efficiency, Profitability, Productivity, Financial IntermediationAbstract
Purpose: The aim of the study was to highlight impact of using mobile payment systems as an artificial intelligence tool on enhancing banking efficiency amidst the rapid technological advancements in the banking sector.
Methodology: The study hypothesized that the use and application of mobile payment systems contribute to enhancing banking efficiency by influencing efficiency indicators, including profitability, productivity, and financial intermediation.
Findings: The research's significance stems from the increasing importance of electronic payment systems and their effective role in developing and enhancing the efficiency of the banking sector. The research also contributes to clarifying the role of modern systems in facilitating banking transactions and reducing reliance on traditional methods, leading to cost reductions and saving time and effort. This, in turn, enhances the quality of banking services and increases customer satisfaction.
Unique Contribution to Theory, Practice and Policy: The study concluded with a number of findings, most notably the positive impact of mobile payment systems on improving operational efficiency and bank profitability. Electronic payments have contributed to improved profitability indicators, increased productivity, and enhanced financial intermediation, positively impacting the overall efficiency of banks.
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Copyright (c) 2026 Zahraa Sahib Kadhim Al- Sultani, Prof. Dr. Subhi Hassoon
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