MITOS as a Single Source of Truth: Enhancing Interoperability and Evidence-Based Policymaking in Public Administration
DOI:
https://doi.org/10.47604/jppa.3723Keywords:
Administrative Procedures, Interoperability, Digital Government, Public Administration Reform, Knowledge Management, Single Source of Truth, MITOSAbstract
Purpose: This paper examines the role of administrative process standardisation as a key driver of interoperability and policy coherence in contemporary public administration.
Methodology: The study adopts a qualitative case study approach, supported by descriptive analysis of administrative data, focusing on the Greek National Registry of Administrative Procedures (MITOS).
Findings: The findings show that MITOS functions as a governance infrastructure rather than a simple registry, enabling interoperability, enhancing transparency, and supporting knowledge management, particularly under conditions of limited human resources.
Unique Contribution to Theory, Practice and Policy: The study contributes by conceptualising administrative procedures as structured, data-enabled governance units and by introducing the concept of Administrative Process Intelligence, highlighting the importance of process-centric and knowledge-driven approaches to administrative reform. The findings also provide policy implications for digital government reform, interoperability design, and administrative coordination.
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