THE EFFECT OF PROCUREMENT COMPLIANCE BEHAVIOR ON QUALITY OF SERVICE DELIVERY: A CASE STUDY OF THE ELECTRICITY COMPANY OF GHANA (ECG)

Authors

  • Abdul Karim Mansaray Post Graduate Student
  • Dr. Monica Lapkoff GDI
  • Anthony Little DA
Abstract views: 276
PDF downloads: 291

Keywords:

Model, Procurement Compliance Behaviour, Quality of Service Delivery

Abstract

Purpose: The purpose of this study was to model the effect of procurement compliance behavior on quality of service delivery

Methodology: The study adopted an explanatory research design in order to achieve the study objectives. The population for this research was made up of the employees of ECG and the customers of ECG, who were systematically sampled. Data was then analyzed through descriptive statistics using the Statistical Package for Social Science. The study employed descriptive statistics, multivariate data analysis as well as regression models

Results: The study found out that compliance levels were just low in the ranks of ECG; about 15.9%. Non-compliance complements this score by recording an alarming 84.1%. This level of compliance is unacceptable by any standard, no matter how it is justified

Unique contribution to theory, practice and policy: There is the need to improve compliance levels in the ranks of ECG is very imperative. It would be necessary to strategically work at improving compliance levels through professional procurement training, monitoring of processes for adherence to established policies and standard operating procedures including independent auditing

Downloads

Download data is not yet available.

Author Biographies

Abdul Karim Mansaray, Post Graduate Student

University of Liverpool UK

Dr. Monica Lapkoff, GDI

University of Liverpool UK

Anthony Little, DA

University of Liverpool UK

References

Büchner, S., Freytag, A., González, L.G. and Güth, W., 2008. Bribery and public procurement: an experimental study. Public Choice, 137(1-2), pp.103-117.
Gibson, C., Hatfield School of Government Executive Master of Public Administration 2009 Cohort.
Kelman, H.C., 1958. Compliance, identification, and internalization: Three processes of attitude change. Journal of conflict resolution, pp.51-60.
Kidd, A., 2005. The Definition of Procurement. Chartered Institute of Purchasing and Supply Australia, pp.1–7. Available at: https://www.cips.org/Documents/CIPSAWhitePapers/2006/Definition_of_Procurement.pdf [Accessed August 17, 2016].
Mccrudden, C., 2004. Using public procurement to achieve social outcomes. Natural Resources Forum, 28(28), pp.257–267.
Saunders, M. L. (1987). P. and Thornhill, A.(2009). Research methods for business students, 5.
Thai, K. V., 2001. Public Procurement Re-examined. Journal of Public Procurement, 1(1), pp.9–50.

Downloads

Published

2018-12-18

How to Cite

Mansaray, A. K., Lapkoff, D. M., & Little, A. (2018). THE EFFECT OF PROCUREMENT COMPLIANCE BEHAVIOR ON QUALITY OF SERVICE DELIVERY: A CASE STUDY OF THE ELECTRICITY COMPANY OF GHANA (ECG). International Journal of Supply Chain Management, 3(2), 86 – 100. Retrieved from https://iprjb.org/journals/index.php/IJSCM/article/view/795

Issue

Vol. 3 No. 2 (2018): International Journal of Supply Chain Management

Section

Articles

License

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.