Performance Management in Remote Work Scenario: Challenges and Strategies
DOI:
https://doi.org/10.47604/ijsm.3429Keywords:
Remote Work, Performance Management, Employee Engagement, Accountability, Information System, Trust, Feedback MechanismAbstract
Purpose: Organizations struggling to enhance employee satisfaction and productivity may face various hurdles and problems when it comes to effective performance management in remote work environments. The research study investigated the main obstacles/challenges for managing performance remotely and looked at tactics/strategies used to improve performance management in remote work environments. The study reviewed the literature on the dynamics of remote work, theories of performance management, and the function of information technologies in supporting efficient decision-making and performance evaluation.
Methodology: A mixed research approach was used to collect data through surveys for quantitative data and interviews with managers and employees of public sector organizations for the collection of qualitative data from various sectors. The perceived influence of goal-setting frameworks, performance tracking software, training initiatives, communication tools, etc. on performance management efficacy was evaluated using quantitative surveys. Quantitative responses from 120 respondents were collected for statistical analysis. Structured interviews were conducted with 20 volunteer managers, HR professionals, organizational leaders, and remote workers to perform thematic analysis.
Findings: The results highlighted the main challenges/obstacles to remote performance management as being communication barriers, feedback methods, productivity tracking difficulties, goal-setting issues, and team cohesion. The potential solution identified as employee engagement via information systems and technology tools was determined to be extremely important besides regular virtual meetings, development & training programs, and a goal-setting framework.
Unique Contribution to Theory, Practice and Policy: The study facilitated managers, HR professionals, and organizational leaders with practical advice on how to improve remote performance management, promote a healthy remote work culture, and increase output in a remote work environment. By providing useful advice and pointing out areas that require more investigation such as the long-term impacts of remote work on organizational dynamics and the function of leadership in remote performance management, this study contributed significantly to the rapidly developing field of remote work management.
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