The Role of Leadership Style in Improving Employee Satisfaction and Performance in Etisalat

Authors

  • Sultan Al Zaabi Hamdan Bin Mohammed Smart University
  • Mouza Al Kaabi Hamdan Bin Mohammed Smart University
  • Raya Al Falasi Hamdan Bin Mohammed Smart University
  • Maryam Ahmed Hamdan Bin Mohammed Smart University

DOI:

https://doi.org/10.47604/jhrl.1860

Keywords:

Leadership, Leadership Styles, Transactional Leadership, Transformational Leadership, Employee Satisfaction, Performance, Etisalat, UAE, GCC.

Abstract

Purpose: study the impact of leadership styles on employee satisfaction and organizational performance in Emirates Telecommunication Corporation (Etisalat),

Methodology: primary data was gathered from interviews with Etisalat staff, while secondary data was gathered from the Etisalat website and online articles.

Findings: Although Etisalat has both transactional and transformational leadership styles it appears that the satisfactory job terms of the company's departments vary, whereas some are very satisfied, but others have reached a medium level of satisfaction. it has been concluded that leadership plays a critical role in inspiring employees, and lack of leadership guidance discourages their creativity

Unique Contribution to Theory, Practice and Policy: The study recommends that Etisalat should build a balanced leadership style that focuses on employee productivity and mental health. It also recommends that that employees need to be provided with a comprehensive platform to participate, communicate, and interact with their colleagues and managers.

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References

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Published

2023-03-17

How to Cite

Zaabi, S., Kaabi, M., Falasi, R., & Ahmed, M. (2023). The Role of Leadership Style in Improving Employee Satisfaction and Performance in Etisalat. Journal of Human Resource and Leadership, 8(1), 8–24. https://doi.org/10.47604/jhrl.1860