Strategic Planning and Service Delivery at Association Des Parents Advertistes Pour Le Development Del’education in Kigali, Rwanda
DOI:
https://doi.org/10.47604/ijsm.3552Keywords:
Strategic Planning, Direction Setting, Resource Allocation, Organizational StructureAbstract
Purpose: The general objective of the study is to assess the influence of strategic planning and service delivery at Secondary schools in Kigali-Rwanda. The study is guided by the following specific objectives: To assess the influence of direction setting on service delivery at Association des Parents Advertistes Pour le Development del’Education, to identify the influence of resource allocation on service delivery at Association des Parents Advertistes Pour le Development del’Education and to evaluate the influence of organization structure on service delivery at Association des Parents Advertistes Pour le Development del’Education. This study is significant in the following ways; the findings of this study show extent in which strategic planning are applied as well as its contribution on the service delivered by secondary schools. The study helps the researcher to gain knowledge of conducting research through the first-hand experience of data collection, analysis, and interpretation specifically on the influence of strategic planning on the service delivery at Secondary Schools in Kigali, Rwanda.
Methodology: This study adopted descriptive research design to get results related to the study, the target population as well as sample size was 143. Researcher applied census sampling.
Findings: The key findings of the study indicate a strong and significant relationship between the independent variables’ direction setting, resource allocation, and organizational structure and service delivery at the Association des Parents Adventistes Pour le Développement de l’Éducation. The multiple regression model revealed a high correlation (R = 0.956) and explained approximately 91.5% of the variance in service delivery (R² = 0.915, Adjusted R² = 0.913), indicating an excellent model fit. All three predictors were statistically significant: direction setting (β = 0.212, p = 0.004), resource allocation (β = 0.128, p = 0.002), and organization structure (β = 0.651, p < 0.001), suggesting that these factors positively influence service delivery. Organizational structure had the strongest effect, followed by direction setting and resource allocation, highlighting its critical role in enhancing coordination, communication, and overall effectiveness of service delivery in the school. the study concluded that the effectiveness of service delivery at APADE is strongly influenced by direction setting, resource allocation, and organizational structure.
Unique Contribution to Theory, Practice and Policy: The study concludes that direction setting, resource allocation, and organizational structure significantly influence service delivery at the Association des Parents Adventistes Pour le Développement de l’Éducation, with organizational structure having the strongest impact. It is recommended that the school continually clarify its vision and strategic goals, optimize resource allocation, and maintain an effective organizational structure to enhance coordination, communication, and overall service delivery. For future research, studies should explore additional factors such as stakeholder engagement, cultural influences, and technological integration to further understand their effects on educational service delivery in secondary schools.
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