EFFECT OF THE GROWTH OF THE SERVICE SECTOR ON OPERATIONS MANAGEMENT IN A DEVELOPING ECONOMY

Authors

  • Peter Kamoni
  • Dr. David Kiarie

Abstract

This document explores the concept of service and service sector in developing economies and shows that service sector has been growing and is equally important in the growth of their GDP, if not more important. Further, the paper elucidates the concept of service operation management in the context of service delivery and further shows the effect of growth of service sector on operations management. This research is informed on the theory of constraint and TQM. A review of literature on service operations management has also been done to further provide a deeper insight on the topic.  

Keywords: Growth, service sector, operations management

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Author Biographies

Peter Kamoni

postgraduate student

Dr. David Kiarie

Lecturer

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Published

2018-03-08

How to Cite

Kamoni, P., & Kiarie, D. D. (2018). EFFECT OF THE GROWTH OF THE SERVICE SECTOR ON OPERATIONS MANAGEMENT IN A DEVELOPING ECONOMY. European Journal of Business and Strategic Management, 3(1), 52–59. Retrieved from https://iprjb.org/journals/index.php/EJBSM/article/view/601

Issue

Vol. 3 No. 1 (2018)

Section

Articles

License

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.