EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON OPERATIONAL EFFICIENCY OF CONTAINER DEPOTS IN MOMBASA COUNTY

Authors

  • Omar Mohamed Abubakar Post Graduate Student
  • Dr. Stephen Odock Lecturer

Keywords:

Total Quality Management Practices, Operational Efficiency and Container Depots

Abstract

Purpose: The main objective of this research was to establish the effect of total quality management practices on operational efficiency of container depots in Mombasa County.

Methodology: The study adopted a descriptive design using cross-sectional data. The target population was 36 container depots in Mombasa County and since the population was small, a census survey was carried out on all the container depots in Mombasa County. A questionnaire was distributed to collect primary data. Out of the 40 research instruments distributed, 37 questionnaires were received and analysed representing 81% response rate which was considered adequate. Data analysis was done using of SPSS which produced both descriptive and inferential statistics.

Results: The findings revealed that three elements of total quality management practices (top management commitment, training, teamwork and employee commitment, customer focus and quality focus) had a significant relationship with operational efficiency (p<0.05). When individual total quality management practices were considered, top management commitment, training, teamwork and employee commitment, customer focus and quality focus also had a strong positive correlation with operational efficiency.

Unique contribution of the study: The study recommended that the container depots should concentrate on all aspects of total quality management practices since all the practices work in tandem to bring about superior operational efficiency.

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Author Biographies

Omar Mohamed Abubakar, Post Graduate Student

University of Nairobi

Dr. Stephen Odock, Lecturer

University of Nairobi

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Published

2018-10-02

How to Cite

Abubakar, O. M., & Odock, D. S. (2018). EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON OPERATIONAL EFFICIENCY OF CONTAINER DEPOTS IN MOMBASA COUNTY. European Journal of Business and Strategic Management, 3(6), 66 – 84. Retrieved from https://iprjb.org/journals/index.php/EJBSM/article/view/723

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