The Effect of Human Resource Management Practices on the Service Delivery of Public Institutions: A Cases Study of Baringo Municipal Council

Authors

  • Wycliffe Cheptang'at Pakachin Kenya School of Government

Keywords:

Recruitment and selection practices, service delivery, training and development practices, compensation practices, manpower and succession planning practices.

Abstract

Purpose: The purpose of this study was to assess the effect of human resource management practices on the service delivery of public institutions.

Methodology: The research design was descriptive. Random sampling technique was used to select the sample. The sample size was 43 from a population of 54 staff working at the council. Information was collected using a questionnaire. Data was analyzed using Statistical Package for Social Sciences (SPSS) and result presented in frequency tables. Descriptive statistics was used to illustrate the responses.

Results: Results indicated that training efforts at the council were low, recruitment and selection practices were lowly emphasized at the municipal council, compensation and manpower succession planning practices were lowly emphasized at the council. Results further revealed that service delivery by the public officers was poor.

Recommendations: The study recommended that training be emphasized at municipal council as it has an effect on the overall achievement of service delivery, that the organization needs to emphasize and encourage self or employee development by providing opportunities to employees to improve their knowledge, awareness, and develop their talents and that the organization needs to emphasize and support career guidance and mentoring as this will help improve employees self-esteem and job satisfaction.

Keywords: Recruitment and selection practices, service delivery, training and development practices, compensation practices, manpower and succession planning practices.

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Author Biography

Wycliffe Cheptang'at Pakachin, Kenya School of Government

Senior Management Course Student

References

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CIPD (Chartered Institute for Personnel and Development), (2010a), Workforce planning, right people, right time, right skills, CIPD: London

Faems, D., Sels, L., DeWinne, S., & Maes, J. (2005). The effect of individual HR domains on financial performance. International Journal of Human Resource Management, 16(5), 676-700

Reilly P (1996), Human Resource Planning: An Introduction. Report 312, Institute for Employment Studies

Republic of South Africa. Public Service Commission. 2007. State of the Public Service report. Pretoria: Government Printers.

Storey, J. (1992) Management of Human Resources, Oxford: Blackwell.

Zwick, T. (2006). The impact of training intensity on establishments productivity. Labor Economics, 11, 715-740.

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Published

2017-02-14

How to Cite

Pakachin, W. C. (2017). The Effect of Human Resource Management Practices on the Service Delivery of Public Institutions: A Cases Study of Baringo Municipal Council. Journal of Human Resource and Leadership, 1(4), 72–87. Retrieved from https://iprjb.org/journals/index.php/JHRL/article/view/296

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Articles