The EFFECT OF CAPACITY BUILDING ON SERVICE DELIVERY OF THE HEALTH SECTOR IN NAKURU SUB-COUNTY
Keywords:
Capacity building, Service delivery, Health sector.Abstract
Purpose: The purpose of the study was to examine the effect of capacity building on service delivery of the health sector of Nakuru County Government and specifically Nakuru Central sub-county.
Methodology: The study was quantitative in nature and thus it employed a descriptive research design. The target population of the study was all the 145 top level managers of healthcare services in Nakuru Central sub-county. The sample size of the study was 63 respondents who were selected using purposive sampling. Primary data was collected through the administration of the questionnaires. The questionnaire was self-administered to all the respondents. The study used quantitative techniques in analyzing the data. Descriptive analysis was employed; which include; mean standard deviations and frequencies/percentages. Inferential statistics such as correlation analysis and regression analysis will also be used. The organized data was interpreted on account of concurrence to objectives using assistance of computer packages especially Statistical Package for Social Sciences (SPSS) version 21 to communicate the research finding. The analyzed data was presented in frequency and percentage tables. A regression model was used to test the significance of the influence of the independent variables on the dependent variable.
Results: The study found that capacity building had a positive and significant effect on service delivery.
Unique contribution to theory, practice and policy: The effect of capacity building is highly relevant for policy makers and could help significantly in increasing the quality of life of their citizens through better access to services. The study recommends that the government should utilize capacity building mechanisms as a means of building management systems and programs, hold seminars and workshops, broaden public participation which in turn allows for progress of implemented programs and increases competence and effectiveness.
Keywords: Capacity building, Service delivery, Health sector.
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